{"id":29139,"date":"2026-08-04T22:23:04","date_gmt":"2026-08-05T03:23:04","guid":{"rendered":"https:\/\/cenotedosojos.mx\/?page_id=29139"},"modified":"2026-08-14T16:01:54","modified_gmt":"2026-08-14T21:01:54","slug":"faqs","status":"publish","type":"page","link":"http:\/\/cenotedosojos.mx\/en\/faqs\/","title":{"rendered":"FAQ’S"},"content":{"rendered":"\t\t
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two eyes cenote<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Two Eyes Cenote is the English name for Cenote Dos Ojos<\/em>, a pair of stunning, side-by-side sinkholes connected by a legendary cavern system between Tulum and Playa del Carmen. Expect glass-clear freshwater, dramatic light rays, and easy entry points that make it perfect for first-time snorkelers, confident freedivers, and certified cavern divers alike.<\/p>

With Mexplor, you can explore both \u201ceyes\u201d at a relaxed pace, learning about the geology, stalactites, and haloclines that make Two Eyes Cenote unique. Our small-group and private options help you avoid the rush, and our underwater photo add-on captures your best moments in natural light. Routes can include iconic passages like the Barbie Line and the Bat Cave (for certified divers), or a calm loop ideal for families and creators who want clean shots.<\/p>

Good to know:<\/strong> the cenote sits inside the Dos Ojos park off Highway 307; entrance policies and fees can change. We handle logistics, eco-briefing, and timing so you can focus on the experience. Book your Two Eyes Cenote tour with Mexplor and see why it\u2019s a must-do near Tulum.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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dos ojos cenote<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dos Ojos Cenote is one of the most photogenic freshwater sites in the Riviera Maya\u2014a pair of side-by-side sinkholes linked by a sprawling cavern system with extraordinary visibility. Located between Tulum and Playa del Carmen, it\u2019s ideal for easy snorkeling over limestone formations, relaxed freediving sessions with light beams, and guided cavern dives for certified divers along famous routes like the Barbie Line and the Bat Cave.<\/p>

With Mexplor\u2019s local guides, you\u2019ll explore both \u201ceyes\u201d at an unhurried pace, learn safety and eco-etiquette, and discover haloclines, stalactites, and mirror-calm passages that make Dos Ojos Cenote unique.<\/p>

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\u00a0We offer small-group and private options, plus underwater photography add-ons for travelers who want professional shots without the crowds. Planning a family outing, a creator-friendly session, or a pro-level dive? We tailor timing and routes so you get the cleanest water and the best natural light.<\/p>

Book your Dos Ojos Cenote experience with Mexplor and see why it\u2019s a must-do near Tulum for snorkeling, freediving, and cavern diving.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQ'S<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What is the price of the experience? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The price is $1,200 MXN per person<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is included in the package? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The package includes a guide, snorkeling equipment, life jacket, locker, admission to the cenotes included in the tour, and access to the Cenote Jaguar zipline.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I make a reservation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Send us a message with the following information:<\/p>

  • Full name<\/li>
  • Number of people<\/li>
  • Preferred date<\/li>
  • Preferred cenote: Ojo 1 or Ojo 2<\/li><\/ul>

    You will then receive instructions on how to make the deposit and confirm your visit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How much is required to make a reservation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    A $400 MXN deposit per person<\/b> is required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Is it necessary to book in advance? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes. An advance reservation is required to secure your spot on the day of your visit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How is the deposit payment made? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The $400 MXN deposit per person<\/b> must be paid before the visit to secure the reservation.<\/p>

    • Mexican visitors may make the payment via bank transfer to a Mexican bank account.<\/li>
    • International visitors may make the payment through Stripe.<\/li><\/ul>

      Once the deposit payment has been confirmed, you will receive the corresponding QR code to present on the day of your visit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      When is the remaining balance paid? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      The remaining balance of $800 MXN per person<\/b> is paid upon arrival at the park.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Can I reserve without paying the deposit? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      No. Your spot is only secured after the $400 MXN per person deposit<\/b> has been received.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Is there another package available? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      No. This is the only package available for this experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Can I remove any services to pay less? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      No. The package is fixed and does not allow modifications, substitutions, or removal of services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Are there discounts for Mexican citizens? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      No. The price is the same for all visitors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Are there discounts for local residents? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      No. There are no discounts for local residents or residents of Quintana Roo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Are there group discounts? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      No. Group discounts are not currently available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Can the reservation be modified? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      The package cannot be modified. Any date changes must be requested in advance and will be subject to availability and reservation policies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Is a reservation required for children? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      Yes. Each child must be included in the reservation and requires the $400 MXN per person deposit<\/b> to secure their spot.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      two eyes cenote Two Eyes Cenote is the English name for Cenote Dos Ojos, a pair of stunning, side-by-side sinkholes connected by a legendary cavern system between Tulum and Playa del Carmen. Expect glass-clear freshwater, dramatic light rays, and easy entry points that make it perfect for first-time snorkelers, confident freedivers, and certified cavern divers […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-29139","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/cenotedosojos.mx\/en\/wp-json\/wp\/v2\/pages\/29139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/cenotedosojos.mx\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/cenotedosojos.mx\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/cenotedosojos.mx\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/cenotedosojos.mx\/en\/wp-json\/wp\/v2\/comments?post=29139"}],"version-history":[{"count":52,"href":"http:\/\/cenotedosojos.mx\/en\/wp-json\/wp\/v2\/pages\/29139\/revisions"}],"predecessor-version":[{"id":29441,"href":"http:\/\/cenotedosojos.mx\/en\/wp-json\/wp\/v2\/pages\/29139\/revisions\/29441"}],"wp:attachment":[{"href":"http:\/\/cenotedosojos.mx\/en\/wp-json\/wp\/v2\/media?parent=29139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}